Troubleshooting: Screen Not Turning On

If the screen on your machine is not turning on, follow these troubleshooting steps to identify and resolve the issue:

Step 1: Verify Power Supply

• Ensure that your machine is receiving power.

  • Check that the power button is turned on.

  • Ensure that the emergency stop button is disengaged (pushed out).

  • Confirm the machine is plugged into a working outlet.

Step 2: Inspect the Cables

• Check for damage to the cables running from the touch screen to the machine.

  • Look for frayed or broken wires.

  • If the cable appears damaged, replace the cable with a new one.

Step 3: Metal Shavings Inside the Screen

• Sometimes, metal shavings can get inside the touch screen, causing issues.

  1. Remove the back panel of the touch screen to expose the electronic board.

  2. Use a vacuum to carefully remove any metal shavings inside the touch screen.

Step 4: Still Not Working?

• If the screen still isn’t turning on after completing these steps, the issue might be more complex and require professional assistance.

Contact Tech Support:

• The fastest way to receive help is to email Tech Support at techsupport@keyline-usa.com for further assistance.

By following these steps, you should be able to troubleshoot and potentially resolve the issue with your machine’s screen. If the problem persists, our Tech Support team will be happy to assist you.