---
title: "Keyline Order Inquiries: Tracking, Issues, Changes, and Refunds"
description: Find answers to your order tracking, issues, delivery changes, payments, and refunds for purchases made through Keyline.
---

[Skip to content](https://support.keyline-usa.com/knowledge-base/keyline-order-inquiries-tracking-issues-changes-and-refunds#main-content)

English

Show submenu for translations

![KLUSA.png\]](https://support.keyline-usa.com/hs-fs/hubfs/KLUSA.png?height=50&name=KLUSA.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go Back to Home Page](https://keyline-usa.com/)

[Go Back to Home Page](https://keyline-usa.com/?hsLang=en)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Keyline USA Knowledge Base](https://support.keyline-usa.com/knowledge-base?hsLang=en)
2. [Sales & Contact](https://support.keyline-usa.com/knowledge-base/sales-contact?hsLang=en)

# Keyline Order Inquiries: Tracking, Issues, Changes, and Refunds

## Find answers to your order tracking, issues, delivery changes, payments, and refunds for purchases made through Keyline.

#### **Track Your Order**

- **Tracking information is automatically emailed** to you when your order ships.
- If your order hasn’t arrived, email **[orders@keyline-usa.com](mailto:orders@keyline-usa.com)** with your **order number**.
- Tracking details may take **24 hours** to update.

### **Order Issues**

### **Received a Faulty or Damaged Item?**

- If you receive a **damaged or defective item**, contact us immediately.
- Include your **name, email, and order number** in your request.
- 📧 **Email**: [orders@keyline-usa.com](mailto:orders@keyline-usa.com)

### **Received the Wrong Item?**

- If you received an **incorrect item**, report the issue to **[orders@keyline-usa.com](mailto:orders@keyline-usa.com)**.

### **Missing Item from Shipment?**

- If an item is **missing**, email **[orders@keyline-usa.com](mailto:orders@keyline-usa.com)** with: 
    - Your **order number**
    - **Pictures of the package and shipment**

### **Shipping & Delivery**

### **Shipping Rates**

- Shipping costs vary based on your order amount and selected shipping speed.
- **Free standard shipping** is available for orders **over $100**.

### **Change Delivery Address**

- **Orders ship quickly**, so address changes may not be possible.
- **Contact us immediately** at **[orders@keyline-usa.com](mailto:orders@keyline-usa.com)** to request changes.

#### **Order Changes & Returns**

### **Change Your Order**

- Orders **process immediately**, so changes aren’t possible.
- If you ordered the wrong item, **place a new order** and return the incorrect one.

### **Request a Refund**

- To **request a refund**, contact us for an **RMA# (Return Merchandise Authorization)**.
- Include your **order number and reason for return**.
- 📧 **Email**: [orders@keyline-usa.com](mailto:orders@keyline-usa.com)

#### **Payment Options**

Keyline Store accepts:  
✅ **Credit Cards**  
✅ **PayPal**  
✅ **ShopPay Financing**

For payment-related inquiries, email **[orders@keyline-usa.com](mailto:orders@keyline-usa.com)**.

For further assistance, contact **info@keyline-usa.com**. 🚀

 

 

 

 

- [Machine Set-Up & Operation](https://support.keyline-usa.com/knowledge-base/machine-set-up-operation?hsLang=en#main-content)

    - [Machine Set-Up](https://support.keyline-usa.com/knowledge-base/machine-set-up-operation?hsLang=en#machine-set-up)
    - [Calibrations & Adjustments](https://support.keyline-usa.com/knowledge-base/machine-set-up-operation?hsLang=en#calibrations-adjustments)
    - [Helpful Information](https://support.keyline-usa.com/knowledge-base/machine-set-up-operation?hsLang=en#helpful-information)
- [Machine Parts & Accessories](https://support.keyline-usa.com/knowledge-base/machine-parts-accessories?hsLang=en)
- [Software & Updates](https://support.keyline-usa.com/knowledge-base/software-updates?hsLang=en)
- [Troubleshooting & Errors](https://support.keyline-usa.com/knowledge-base/troubleshooting-errors?hsLang=en)
- [Training & Learning Resources](https://support.keyline-usa.com/knowledge-base/training-learning-resources?hsLang=en)
- [Repair & Support](https://support.keyline-usa.com/knowledge-base/repair-support?hsLang=en#main-content)

    - [Machine Repairs](https://support.keyline-usa.com/knowledge-base/repair-support?hsLang=en#machine-repairs)
- [Accounts & Apps](https://support.keyline-usa.com/knowledge-base/accounts-apps?hsLang=en#main-content)

    - [KCT App](https://support.keyline-usa.com/knowledge-base/accounts-apps?hsLang=en#kct-app)
- [Sales & Contact](https://support.keyline-usa.com/knowledge-base/sales-contact?hsLang=en)

[![Chill listening crop-3](https://support.keyline-usa.com/hs-fs/hubfs/KLUSA.png?width=90&height=51&name=KLUSA.png "Chill listening crop-3")](https://keyline-usa.com/en_US?hsLang=en)

Keyline USA Knowledge Base

Copyright © 2026, Keyline USA