Find answers to your order tracking, issues, delivery changes, payments, and refunds for purchases made through Keyline.
Track Your Order
- Tracking information is automatically emailed to you when your order ships.
- If your order hasn’t arrived, email orders@keyline-usa.com with your order number.
- Tracking details may take 24 hours to update.
Order Issues
Received a Faulty or Damaged Item?
- If you receive a damaged or defective item, contact us immediately.
- Include your name, email, and order number in your request.
- 📧 Email: orders@keyline-usa.com
Received the Wrong Item?
- If you received an incorrect item, report the issue to orders@keyline-usa.com.
Missing Item from Shipment?
- If an item is missing, email orders@keyline-usa.com with:
- Your order number
- Pictures of the package and shipment
Shipping & Delivery
Shipping Rates
- Shipping costs vary based on your order amount and selected shipping speed.
- Free standard shipping is available for orders over $100.
Change Delivery Address
- Orders ship quickly, so address changes may not be possible.
- Contact us immediately at orders@keyline-usa.com to request changes.
Order Changes & Returns
Change Your Order
- Orders process immediately, so changes aren’t possible.
- If you ordered the wrong item, place a new order and return the incorrect one.
Request a Refund
- To request a refund, contact us for an RMA# (Return Merchandise Authorization).
- Include your order number and reason for return.
- 📧 Email: orders@keyline-usa.com
Payment Options
Keyline Store accepts:
✅ Credit Cards
✅ PayPal
✅ ShopPay Financing
For payment-related inquiries, email orders@keyline-usa.com.
For further assistance, contact info@keyline-usa.com. 🚀